Arriva London begins new route W4 contract with 14 new Enviro 200 single-deck buses
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
One of our brand values is 'Great Customer Experience'. When we began operating the route, we introduced 14 brand new Enviro 200 single-decker buses. The route requires 35 drivers to cover the timetable; for this, we recruited a number of new drivers and welcomed 18 drivers who elected to come across from the previous operator.
One of these is Lee, who had previously worked for Arriva, fourteen years ago. He explained about the route and how he feels about returning to Arriva London:
"Route W4 is predominantly 'Hail & Ride': I would say at least fifty percent is that element. It's fairly tight in places with a lot of resident parking either side, but it’s a good route to drive.
My career started at Arriva in 1996, and in 2002 I left to get a job with my local authority. I came back into the industry four years ago, driving the W4 for the previous operator, and now I’ve come back to Arriva and it feels just like an old pair of shoes. It’s nice to come back home. Everyone’s got a smile on their face, people are very friendly. It’s a great company to work for."
If you would like to have the opportunity of being a driver with Lee on the W4, or any other number of our routes across London, then please visit our careers page and join our team.
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.