Arriva London’s Enfield garage welcomes Leon Daniels, Managing Director, Surface Transport
It was with great pleasure that we recently welcomed Leon Daniels, Managing Director, Surface Transport, to Enfield garage.
The visit had been organised following Leon meeting Enfield bus driver Malkiat Birdi, whilst he was attending the TfL initiative for drivers called Hello London. Malkiat had impressed Leon with his attitude to customer service and this developed into Malkiat being invited to be part of a TfL poster campaign, and an Ambassador for the Hello London initiative at Enfield garage.
Malkiat, a bus driver for over thirty years, was later informed that Leon would be pleased to visit the garage to present him with a copy of the poster in which he appears, in recognition of his efforts.
The Hello London campaign emphasises the important role bus drivers play in the community. The poster, which includes Malkiat, outlines the fact that he had not only driven the bus, but "En-route to Manor House Station he directed four excited fans to White Hart Lane Stadium, navigated a major diversion due to an unplanned road closure and also helped a mum and excited little boy get a seat at the front."
Leon was met by Arriva London Managing Director Bob Scowen, together with Malkiat and several of the garage team. After the presentation, Bob invited Leon to take a tour of the garage and see the facilities.
"It’s very encouraging to see one of our staff recognised for their enthusiasm and endeavour in this way. We are very proud to have Malkiat as our Hello London Enfield garage Ambassador, and to have had the opportunity to welcome Leon to our Enfield garage."
Published : Wed 10th May. 2017 - Thu 15th Jun. 2017
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.
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The generosity of our staff is reflected in Arriva London receiving the prestigious Government’s Charity Aids Foundation Platinum Award last year, which means that over 20% of the staff give to charity through the company’s Payroll Giving scheme.
Arriva London supports local communities in many ways, so when asked to be involved in this project for yet another year, the decision was an easy one.
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The visit had been organised following Leon meeting Enfield bus driver Malkiat Birdi, whilst he was attending the TfL initiative for drivers called Hello London.