East London Vision demonstrate visual impairment simulators to Arriva London drivers at Accessibility Awareness forum

  
  

We take very seriously our commitment to customer service, and none more so than for people with disabilities. Working in partnership with TfL, we have been running a series of Accessibility Awareness forums at all our garages across London, and most recently at Becontree Heath bus station, where guests from East London Vision (ELVis), which supports people with sight loss, spoke with our drivers about their experiences travelling on buses and discussed how we can help improve  their journey experience.

"It was really good," said Richard Pincombe, driver, Hello London champion and acting garage supervisor at our Barking garage. "We had a bus on the forecourt, we put up posters and invited drivers to join us to have a chat about different aspects of accessibility for those passengers with a visual impairment and wheelchair users, and the different problems they face."

Masuma Ali and Bhavini Makwana from ELVis brought simulation glasses for drivers to try on and experience how different eye conditions impact vision.

"You go through life doing your own thing and you really don’t know what other people face," said Richard. "They explained, for instance, how hard it is for them to find the bell button, and how people say things like 'there's a seat there', but they can’t see it.  The simulation glasses showed the effects on vision of different conditions including cataracts, macular degeneration, tunnel vision, hemianopia and diabetic eye disease."

Other subjects discussed included the different types of canes carried by visually-impaired people, and how drivers can help them. One of their biggest challenges is when there is more than one bus serving the bus stop where they are standing. As they cannot see, they rely on drivers to call out the bus route numbers so they know which buses are at the stop.

Another challenge faced is the introduction of hybrid vehicles, as they are much quieter and sometimes a visually impaired customer isn’t aware the bus is as at the stop.

Richard added "My colleagues and I found it very informative. It was a two-way exchange, and we helped them gain a better understanding. For example, we explained that compulsory stops no longer exist. It was a great way of bringing people together so that they could understand what each other face."

"The outcome of the meeting was very positive," said Bhavini. "It's always a pleasure to work with organisations like TfL and Arriva London to help improve the quality of travel for people living with sight loss and other disabilities."

  
  

Tags:   News
Published : Fri 29th Jun. 2018
Related archived articles
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
 
Two primary schools visit two of our garages in two days

As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.

Accessibility Awareness forums at our London garages

Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.

Payroll Giving in action as Arriva London goes for a Diamond Award in 2018

Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.

Arriva London’s Grays garage double-decker bus visits Newbury Park Primary School

Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.

Arriva London retains route W6 and introduces nine new buses

Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.

Arriva Payroll Givers meet representatives of the charities they support on #GivingTuesday

As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.

 

Please wait...

 

.Delivered by CSN MCL / All content copyright © 2007 - 2018 original copyright holders, except where individually stated. All rights reserved. E&OE.