Learning is a key feature at Arriva London, for better bus services and customer satisfaction
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
So when the local Crouch End Coleridge Primary school told us of their nursery classes transport project, and asked if we could visit them with one of our buses, we were only too happy to oblige. What surprised us and pleased us most, was the knowledge the little ones already had, and how well they had been taught about how to use buses.
Saying hello to the driver, not making too much noise, being polite, and not putting their feet on the seats was already part of their understanding, and they had many more questions for Sharon, from Arriva London’s customer service department and Paul the bus driver, who had bought the bus along.
Paul and Sharon not only answered all their questions, but also read to them and sang some songs. Paul explained how much he liked being a bus driver, especially with the new eco-friendly buses. He then invited them to sit in the cab and see what it’s like to do his job.
The bus we took to the school was one of the new Volvo Hybrid HV buses from Tottenham, which are currently being used on route 19 and route 259. By introducing children at this age to modern up to date technology, which is good for the environment and their future is always something we are keen to do, and the enjoyment they got from our visit is outlined by Laura, one of the teachers.
“We absolutely loved the bus today, you were all great too. The children were so excited by it, one child said that it was her best day ever!! Thanks again it was such a good experience.”
Published : Fri 18th Sep. 2015 - Tue 13th Oct. 2015
Since the introduction of the first New Routemaster buses on its route 38 in February 2012, Arriva London has been preparing for many more to appear on other routes it operates.
Preparations are well under way at Arriva London for their display entry in this year’s 800th Lord Mayor’s Show on Saturday the 14th November.
Last Friday was Macmillan Cancer Support’s coffee morning, the World’s Biggest Coffee Morning and the annual flagship fundraiser for the charity which was celebrating its 25th birthday that day.
This year’s Open City once again provided a thoroughly enjoyable and imaginative Mystery Architour, with the Arriva London historic Heritage Fleet bus RM 2217, itself an iconic piece of design, transporting the lucky ballot winners on a trip in London from Russell Square to Stratford, taking in St. Pancras, Kings Cross and the Boundary Gardens at Arnold Circus.
The graduates were shown around the garage by operations manager Gary Smith, giving them an insight into how the garage runs, how the training is carried out, and how it fits into TfL as a whole.
Arriva London is always striving to be at the forefront of innovative ideas to make the customer experience more fulfilling.